Order in 4 easy steps
How to prepare a file for printing?
- Colour mode: CMYK
- Supported file type: PDF, AI(Illustlator), CDR(Corel), EPS
- Texts converted to curves
- Internal margin from cutting edge minimum 1.5mm
- 2mm bleed on each side
- Black colour 100% K, for texts, barcodes, qr codes and when labels are black and white
- Do not flatten the design to a single bitmap! The file should have layers or objects preserved, in order to adjust the file for printing.
- Our print shop is not responsible for text errors.
Payments
Payments:
The prices quoted are net prices, 23% VAT must be added to them. Orders from new customers are carried out in the form of 100% prepayment (pro forma invoice). We offer extended payment terms for regular customers. Electronic invoices are sent to the specified e-mail address. We send paper invoices on request.
Cancellation of a paid order:
The possibility to cancel a paid order only exists until the files have been accepted. If payment has been made and the files have not yet been accepted, you can cancel the order.
To do so, please call 34 353 20 71 or write an e-mail to biuro@drukarniaflexon.pl. You will receive a refund no later than 7 working days.
Forms of delivery
The cost of delivery of labels is calculated each time on the basis of the size of the order and the destination address. You should receive the estimated delivery costs with your quotation and they will be listed as a separate item
Complaints
Please send complaints in writing to the customer service department at info@flexonlabels.com
Please include pictures, a brief description of the reason for the complaint and the purchase document number.
We do our best to deal with each complaint as quickly as possible, in most cases within 5 working days. If the goods in question require an in depth examination, this time may be extended.